If you have a gifting project coming up we would love to hear about it! Send an email to or fill in the form below and someone from our team will be in touch to schedule an initial consultation.

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Here are the answers to our most frequently asked questions. If you have a question that has not been answered below please get in touch and we will be happy to answer it personally.

+ How does your service work?

We always start with a conversation. As a bespoke service it is imperative that we understand your needs and vision for the gifting project in mind. Once we have all the important information we go away and prepare some gifting concepts for you to review. Gift designs, product sourcing, packaging, assembly and delivery are all included within the Made To Send service.

+ How far in advance should I place my order?

Our bespoke service usually takes around 8 weeks from initial consultation to delivery. Depending on the size of the order and amount of personalisation required some orders can take a little longer. Once you decide to take this journey with us we will provide you with a clear timeline based on your requirements.

+ When must I provide my final gift count?

We ask for your final gift count at the same time as your final payment. This usually occurs around 3-4 weeks before your event.

+ I have an urgent request, can you help?

We will always do our best to help in any urgent situation. Send us an email and be sure to write urgent somewhere in the subject line or give us a call and we will see what we can do.

+ Do you wrap all gifts?

Yes we do! Made To Send offer a full gifting service which means that your recipients receive a perfectly completed gift package. Get in touch with us to find out more.

+ Do you have minimum order quantities?

Currently we do not have pre-set minimum order quantities.

+ What is your return policy?

With each gift design being specifically tailored to you, all sales are final and non-refundable. We work closely with you to make sure the gifts are perfect. If your order arrives and you are not satisfied, please contact us within 24 hours of delivery and we will together to ensure that you are completely happy.

+ Which payment methods do you accept?

Most payments are organised via invoice and bacs transfer. If you would like to know if we accept an alternative method, please contact us at

+ Do you charge VAT?

As a service business we do charge VAT in order to comply with HMRC.